Return, Exchange, and Refund Policy

At TEESLOOP, we want you to love what you wear. If you are not completely satisfied with your Item purchase, we make returns and exchanges simple and hassle-free.

1. Instant Return at Delivery (Recommended)

We strongly encourage you to check your parcel in front of the delivery rider upon arrival.

  • Wrong or Damaged Item: If you receive a defective, damaged, or wrong (incorrect size, color, or design), return it immediately to the delivery man. You will not be charged any delivery fee.
  • Change of Mind / Size Issue at Doorstep: If the product matches your order but you decide not to take it, you can return it immediately to the rider by paying the standard delivery charge Inside Dhaka 80 TAKA BDT and Outside Dhaka 120 TAKA BDT.

2. Post-Delivery Exchange & Return Window

If you were unable to check the parcel in front of the rider, you may request an exchange or return within 3 days of receiving your order.

Eligibility Conditions:

  • The Item must be unused, unwashed, and in its original condition.
  • Original tags, labels, and packaging must be intact.
  • The original invoice or order confirmation receipt must be provided.
  • Free from perfume, deodorant stains, or body odor.

Note: Items bought on clearance sale, promotional discounts, or customized/printed-on-demand Item are not eligible for return or exchange unless arrived damaged.

3. Exchange & Delivery Charges

How delivery charges are handled after the rider has left depends on the reason for the exchange:

Reason for Return / ExchangeDelivery Charge Responsibility
Damaged, defective, or wrong item sent by usFree (TEESLOOP covers all courier costs)
Size exchange or personal preferenceCustomer pays the two-way courier charge 80 BDT inside Dhaka / 150 BDT outside Dhaka.

4. How to Request an Exchange or Return

  1. Contact us within 3 days of delivery via our Facebook Page inbox, WhatsApp at 01896143980, or email at teesloop.bs@gmail.com.
  2. Provide your Order ID, a clear photo of the Item (showing the defect/tag), and the reason for the return.
  3. Once approved, our courier partner (Pathao / Steadfast / RedX) will pick up the item from your address while delivering your replacement, or you may send it via Sundarban Courier Service to our hub if outside home-delivery zones.

5. Refund Policy

While we prioritize product replacements and size exchanges, full refunds are issued if:

  • Your requested replacement size or design is out of stock.
  • You received a defective item and do not wish to take a replacement.

Refund Method & Timeline:

  • Refunds are processed within 3–5 working days after we receive and inspect the returned Item at our warehouse.
  • Mobile Banking (bKash / Nagad / Rocket): Sent directly to your provided number.
  • Card / Online Payment (SSLCommerz): Refunded to the original payment source (may take 7–10 working days depending on your bank).
  • Note: Original shipping charges are non-refundable unless the return is due to an error on our part.

Need Help?

If you have any questions about sizing or returns, reach out to our support team:

  • Phone / WhatsApp: +8801896-143980 (10:00 AM – 8:00 PM)
  • Facebook Page: https://www.facebook.com/TeesLoopbd
  • Email: teesloop.bs@gmail.com
  • Office/Hub Address: Mirpur-11 Bus Stand